CopyGen Support

Updated: October 6, 2026

Need help with CopyGen? Check the answers below. If you still need help, email us and we'll get back to you as soon as we can.

What does CopyGen Premium include?

CopyGen Premium unlocks AI image generation. It is an auto-renewing subscription available Weekly ($3.99) or Yearly ($39.99), billed through your Apple ID. Prices may vary by region. Browsing, copying prompts, and saving favorites are available without a subscription.

How do I restore my purchase?

Open the Premium screen in CopyGen and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.

How do I cancel my subscription?

Open Settings → your name → Subscriptions on your iPhone or iPad, select CopyGen, and tap Cancel Subscription. Cancel at least 24 hours before the period ends to avoid renewal. Deleting the App does not cancel your subscription. For refunds, visit reportaproblem.apple.com.

Image generation failed. What should I do?

• Check your internet connection and try again.
• Make sure your CopyGen Premium subscription is active (try Restore Purchases).
• Try rephrasing your prompt. Prompts that break content rules may be rejected.
• If you used a reference photo, try a smaller or different image.
• Update to the latest version of CopyGen.

If it keeps failing, email us with your device model, iOS version, and roughly when it happened.

How do I report content?

Open the prompt or image and tap Report in the navigation bar, then choose a reason. You can also email us with details.

Why can't CopyGen see my photos?

CopyGen only asks for add-only Photos access so it can save images. It cannot read your library. Reference photos are chosen through the system picker.

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